Shipments and returns

Your shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total order total. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.

Returns

To return a product please email customerservice@novispynn.co.uk with the reason and we'll send information on how to proceed.